Most citizen complaints concerning staff or programs can be resolved by informal discussions between the citizen and the staff member. Should this not resolve the matter, the principal shall attempt to resolve the issue through a conference with the citizen and the staff member.
The following procedures apply to the processing of a citizen complaint which cannot be resolved in the manner described above:
1. If the problem is not satisfactorily resolved at the building level, the citizen should call or write to the district administrator responsible for that school at the Educational Resources and Administrative Center.
2. If the problem still is not resolved, the citizen should file with the Superintendent a written complaint which describes the problem, and a suggested solution. The Superintendent should send copies to the principal and staff member within seven (7) school business days.
3. The principal and staff member shall respond to the Superintendent in writing or in person within seven (7) school business days.
4. The Superintendent or designee shall then attempt to resolve the matter through a conference with the citizen, staff member, and principal. This should occur within 30 school business days of the time the citizen filed the complaint unless circumstances warrant additional time.
5. In resolution of the investigation of the complaint, the Superintendent shall respond in writing to the citizen and copy the School Board.
Complaints initiated by a staff member regarding another staff member are to be resolved through the process outlined in School Board Policy 5270.
Highline School District 401
Adopted by the Board: May 1983
Revised by the Board: 11.03, 07.10