Most complaints concerning staff or programs can be resolved by informal discussions between the complainant and the staff member. Should this not resolve the matter, the following process should be used: 

1.    If the problem is not satisfactorily resolved by a discussion with the staff member, the complainant should contact that person’s supervisor and attempt to resolve the situation.

2.    If still unresolved, the complainant should contact the program lead and attempt to resolve the situation.

3.    If the problem still remains unresolved, the complainant should contact the cabinet member assigned to the staff member’s department.

4.    If the problem still is not resolved, the complainant should file a written complaint with the Superintendent that describes the problem, and a suggested solution. The Superintendent should send copies of the complaint to the staff member and supervisor within seven (7) school business days.

5.    The staff member and supervisor shall provide a response to the complaint to the Superintendent in writing within seven (7) school business days.

6.    The Superintendent or designee shall then attempt to resolve the matter through a conference with the complainant, staff member, and their supervisor. This should occur within 30 school business days of the time the staff member’s response to the complaint is received, unless circumstances warrant additional time.

7.    In resolution of the investigation of the complaint, the Superintendent shall respond in writing to the complainant and copy the School Board.
 

Complaints initiated by a staff member regarding another staff member are to be resolved through the process outlined in School Board Policy 5270.

Highline School District 401
Adopted by the Board: May 1983
Revised by the Board: 11.03, 07.10, 07.22