Thank You, Team Highline!
This week’s digital network incident has impacted every staff member, student and family. Thank you for your patience and trust as we respond and communicate.
Team Highline has shown creativity and dedication. From Digital Transformation (DT) staff working around the clock, to educators rethinking lessons without technology, and support staff managing essential tasks manually. Families have also supported us by adapting at home and helping their students navigate this challenge. Your care, innovation and hard work are keeping us and our students moving forward.
In this update, we’ll review our response timeline, answer your questions, and share the next steps.
Timeline & Communications
- Intrusion detected and systems isolated: Saturday, September 7
- Staff and families notified of Monday School Closure: 9/8/24 at 3:00 p.m.
- Staff and families notified of Tuesday School Closure: 9/9/24 at 1:45 p.m.
- Kindergarten families receive a message from Superintendent Duran: 9/9/24 at 6:00 p.m.
- Staff and families notified about incident details: 9/9/24 at 7:00 p.m.
- Staff and families notified of Wednesday School Closure: 9/10/24 at 2:45 p.m.
- School and central office administrators meet to plan for reopening: 9/10/24 at 3:00 p.m.
- Staff and families notified of Thursday Reopening Plan: 9/10/24 at 7:00 p.m.
- Staff and families receive a list of FAQs: 9/11/24 at 1:00 p.m.
- All schools reopen: Thursday, September 12
Questions & Answers
We know you may have questions about this week's incident. Please see a list of frequently asked questions and answers on our Incident FAQs webpage.
Next Steps
Our investigation into this incident is ongoing. DT staff are working diligently to get our services back online. Our goal is to get these systems back quickly and securely. We do not have a timeline for when internet access or access to our network systems will be available. We appreciate your patience and understanding. Please continue not using your district-issued desktop and laptop until further notice.