Chromebooks
How to Troubleshoot Issues on a Chromebook
Included in this document are the most common issues that are encountered on a Chromebook and tips on keeping it running smoothly.
Instructions on Troubleshooting issues
How to Clear the Block Screen on Your Chromebook
Highline allows Chromebook usage during the hours of 6:00 a.m. to 2:00 a.m. Monday through Friday and 8:00 a.m. to 12:00 a.m. on Saturday and Sunday.
Even during open hours, sometimes a Website Blocked screen will appear.
If you are receiving the blocked screen on your Chromebook during approved hours, follow the directions below.
How to Connect a Chromebook to the Internet
Here are step-by-step instructions to connect a device to the Internet using an open or secure Wi-Fi network.
How to Reboot a Chromebook
A reboot is the process of restarting a working computer using hardware (e.g., a power button) instead of software. Rebooting is sometimes necessary after installing a software program, installing operating system updates, to recover from an error, or re-initialize drivers or hardware devices. Use this guide for steps on how to reboot a Chromebook, Windows or Mac device.
Need Support?
Families can email for questions or support.
Broken Device?
Please reach out to your school's office for support.