Highline Public Schools
15675 Ambaum Blvd. SW Burien, WA 98166

Office Hours:

Monday-Friday: 7:30 a.m. - 4:30 p.m.

Highline Public Schools
15675 Ambaum Blvd. SW Burien, WA 98166

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How to Troubleshoot Issues on a Chromebook

Included in this document are the most common issues that are encountered on a Chromebook and tips on keeping it running smoothly.

Instructions on Troubleshooting issues

How to Clear the Block Screen on Your Chromebook

Highline allows Chromebook usage during the hours of 6:00 a.m. to 2:00 a.m. Monday through Friday and 8:00 a.m. to 12:00 a.m. on Saturday and Sunday. 

Even during open hours, sometimes a Website Blocked screen will appear.

If you are receiving the blocked screen on your Chromebook during approved hours, follow the directions below.

How to Connect a Chromebook to the Internet

Here are step-by-step instructions to connect a device to the Internet using an open or secure Wi-Fi network.

How to Reboot a Chromebook

reboot is the process of restarting a working computer using hardware (e.g., a power button) instead of software. Rebooting is sometimes necessary after installing a software program, installing operating system updates, to recover from an error, or re-initialize drivers or hardware devices. Use this guide for steps on how to reboot a Chromebook, Windows or Mac device.

Need Support?

Families can email for questions or support.

Broken Device?

Please reach out to your school's office for support.