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Highline Public Schools
15675 Ambaum Blvd. SW Burien, WA 98166

Office Hours:

Monday-Friday: 7:30 a.m. - 4:30 p.m.

Highline Public Schools
15675 Ambaum Blvd. SW Burien, WA 98166

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Technology Support

The section below will help you troubleshoot your technology issues. If you don't see an answer to your question, please contact your teacher directly.

If you have a question on a learning platform or communications tool, please visit our Learning Platforms & Communications webpage. Platforms and tools include SeeSaw, Google Classroom, Zoom, ParentVue and Remind.

Translations

Our Website

Our website can auto translate in multiple languages. Here are instructions: 

  • Navigate to the website.
  • You will notice a button in the bottom right that says English.
  • Click on the button.
  • Choose your preferred language.
  • The website will translate.

El sitio web

Nuestro sitio web puede traducir automáticamente en múltiple idiomas. He aquí las instrucciones:

  • Navegue al sitio web
  • Verá el botón en la parte de abajo derecha que dice inglés.
  • Haga clic en el botón
  • Escoja el idioma preferido
  • El sitio web se traducirá

Dịch qua mạng lưới 

Mạng lưới của chúng ta có thể tự động dịch qua nhiều ngôn ngữ.  Đây là sự hướng dẫn:

  • Điều hướng đến trang mạng lưới 
  • Bạn sẽ nhận biết một nút  ở phần dưới bên phải cho biết nói  Anh Ngữ  (says English)
  • Nhấn vào nút này 
  • Chọn ngôn ngữ thích hợp của bạn 
  • Trang mạng này sẽ được dịch

Translating YouTube Videos

Family Assistance Center (FAC)

Families can call the FAC for questions or support.

Available from September 08, 2020 to October 2, 2020
7:00 a.m. - 5:00 p.m. 

Phone: 206.631.7999
Email: help@highlineschools.org

Information on Student District Issued Devices

ClassLink

Highline Public Schools is transitioning to a Single Sign-On (SSO) tool called ClassLink, which gives students access to a dashboard with all district-approved educational apps. All Google applications as well as any district wide apps will be accessed through ClassLink. All student Chromebook and Windows issued devices will now use the same login as ClassLink. After login all Chromebooks will open up directly to the ClassLink LaunchPad, displaying all their digital tools.

ClassLink login

ParentVUE & StudentVUE

ParentVUE & StudentVUE gives easy access to grades and attendance.

Find out more

How to Connect a Device to the Internet

Here are step-by-step instructions to connect a device to the Internet using an open or secure Wi-Fi network.

How to Setup a Desktop with Internet Access

How to Use a Hotspot

A Hotspot provides connection to Wi-Fi through a cellular data connection. Many Phones and Tablets can function as a HotSpot (Wi-Fi + Cellular) when you don't have access to a Wi-Fi network. 

Important: If you are using a personal or non-district provided Hotspot, check with your phone provider to know how much data you have per month or if it is unlimited before setting up the hotspot.

District provided hotspots will provide 10G of free high-speed LTE data per month. If usage exceeds 10G per month data is still unlimited at 2G. 

How to Troubleshoot Issues on a Chromebook

Included in this document are the most common issues that are encountered on a Chromebook and tips on keeping it running smoothly.

Troubleshooting Issues

How to Reboot Devices

reboot is the process of restarting a working computer using hardware (e.g., a power button) instead of software. Rebooting is sometimes necessary after installing a software program, installing operating system updates, to recover from an error, or re-initialize drivers or hardware devices. Use this guide for steps on how to reboot a Chromebook, Windows or Mac device.

How to Clear the Block Screen on Your Chromebook

Highline allows Chromebook usage during the hours of 6:00 a.m. to 2:00 a.m. Monday through Friday and 8:00 a.m. to 12:00 a.m. on Saturday and Sunday. 

Even during open hours, sometimes a Website Blocked screen will appear.

If you are receiving the blocked screen on your Chromebook during approved hours, follow the directions below.

How to Switch Accounts

How to Forward Gmail to Outlook

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How to Translate Any Webpage Using Chrome

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